Email Parser Customer Interview: Lucid Charts

Parserr sat down with Micaela Wright from Lucid Charts to discuss how they save time using Parserr and how email parsing helps them in their business. Lucid Chart save more than 4 hours a week by simply parsing incoming reports from Marketo and saving directly to Google Sheets, so that they can further manipulate them and get at the data they really need!

What does Lucid Charts do?

Lucidchart is a cloud-based visual communication platform for flowcharting and diagramming. 

How long has Lucid Charts been around?

I’ve been at Lucid about 2.5 years, but the company has been around since 2010.

How did you find Parserr?

I found Parserr via the integration with Zapier, which we use heavily at Lucid.

What do you use Parserr for?

As a company grows, QA processes become increasingly more important. Parserr allows us to automate a large chunk of that, which allows us to focus on other core areas.

Basically, we take automated reporting emails from our email provider (Marketo) and via Zapier pass that to google sheets so we can monitor trends over time and identify when things are broken more quickly.

How many hours a day/week/month do you save through the use of Parserr?

At least 4 hours a week, if not more.

Do you use any 3rd party integrations with Parserr? (Zapier/Flow)

Heavily use zapier.

Once your data is parsed, do you “push” your data to another system? If so, which one?

Google sheets to monitor trends over time and create graphs.