Dynamics CRM is Microsoft’s official customer relationship management platform. The product is divided into several parts including Dynamics 365 for Sales, for Customer Service, for Marketing, for Field Service, for Project Service Automation, for Operations, for Financials. Dynamics CRM includes tight integration with Office 365 together with Microsoft’s other fleet of cloud based apps to give businesses the power to centralize customer information, facilitate communications, track sales opportunities analyze data and enable responsive customer service
